The booking, payment, and cancellation terms for The Strategy Hour, our paid one-hour Customer Success consultation. Plain language, no surprises.
The Strategy Hour is a one-hour advisory Customer Success consultation with RLA Consulting Ltd, delivered remotely by video call. It is intended for discussing your Customer Success strategy, reviewing a specific situation, or providing senior guidance on a defined question.
The session is charged at £150, payable in full at the time of booking. Payment is processed securely via Stripe. RLA Consulting Ltd is not currently VAT registered, so no VAT is charged.
You may reschedule at no charge up to 24 hours before the scheduled start time, using the link provided in your booking confirmation. Within 24 hours of the session, rescheduling is at our discretion and may not always be possible.
Cancel more than 24 hours before the session and you will receive a full refund. Cancellations made within 24 hours of the session, and missed sessions, are non-refundable, because the time has been reserved exclusively for you and cannot be re-offered at short notice.
Refunds, where due, are processed manually via Stripe and typically clear within 5 to 10 working days.
The Strategy Hour provides general commercial guidance based on the information you share during the session. It does not constitute legal, financial, regulatory, or tax advice. Any decisions or actions you take following the session are your own responsibility, and RLA Consulting Ltd accepts no liability for outcomes arising from them.
Anything you share during the session is treated as confidential and will not be disclosed to third parties, save where required by law.
Sessions are not recorded unless agreed by both parties in advance.