Fourteen questions about how your team handles customers today, scored against a nine-stage retention model. Your retention score and weakest stages appear instantly — no waiting for an email.
No credit card, no obligation. Please don't include your customers' personal data in your answers. Read the privacy notice.
Your scored results appear right here — this just tells us who they belong to.
The full diagnosis behind these scores — what's driving each weak stage and what to do about it — is a conversation. It's free, and it's the fastest route to answers.
Book a free call to talk it throughUnlock your full written report — the complete diagnosis for each weak stage, the risks behind it, and a 90-day plan to fix them. Prepared personally and delivered to your email within one working day.
Unlock the full report · £49At checkout, use the same email you entered above so we can match your answers.
Questions first? Email pedro.almeida@rlaconsulting.co.uk